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KD Web Page Design: FAQs

Do You Host Images? No. You will need to have a hosting account. This can be either your own domain name with FTP access, or an image hosting service that can accept both .gif and .jpg file formats. It is important that your hosting service does not rename or resize the images when uploaded. See our links page for recommended image hosting services.

Do You Host Web Sites? No. I do, however, highly recommend GoDaddy at www.godaddy.com. They are the company we use for all our own Web sites and we recommend them to all our clients. They have excellent support, reliability and are very inexpensive.

Will I Be Able to Maintain My Site? That depends on the amount of HTML experience you have. Our ASP PayPal Shopping Carts need no HTML experience and our eBay auction templates can be Tagbotted so that minimal HTML experience is necessary. We do give instructions after your project is completed, and are more than happy to give additional support at hour hourly rates. We will not "fix" any files that has been opened in FrontPage or MicroSoft Word.

How Much Support Can I Receive After My Web Site is Completed? Once your Web site is uploaded, we give free support for 60 days. It does not include replacing text from a page with new text, major page reconstruction, new pages, navigation changes or attempted updates by Client. We will not "fix" any files that has been opened in FrontPage or MicroSoft Word.

Does My eBay Store Need to be Opened Before You Being Work? It is not mandatory to have your store open while we are working on your design. But it must be opened before the final proof. If you have ordered a Custom Navigation, your store categories MUST be setup before we can finish the navigation. If you have ordered only a template or "me" page, opening a store is not necessary.

How Much Support Do You Give on My eBay Store? Once your store is installed, we provide free support for 7 days which includes minor changes such as link changes, typos and image replacement. We will not make any design changes. You are free to make any changes yourself to your files depending on your HTML skills. Please note that we may charge a fee if you ask to fix some damages you made to the files after you tried to modify the HTML/store settings after we install your store, even if it is within the 7 days free support. We will not "fix" any files that has been opened in FrontPage or MicroSoft Word.

What Do I Need to Provide Before You Begin Work on My Project?
Your eBay store address or eBay ID (if applicable).
All category ID numbers if ordering a custom navigation (if applicable).
At least one item listed in your store to be used as an example for template (if applicable).
Provide us with several sample sites so we can see what style you like.
All text and images that are to be included. We do NOT write copy.

Do I Get To See The Progress of My Project? You Web pages and/or eBay files are built and uploaded to a space on our server. When we begin work we will email you your login to see the progress. You will be notified by email when changes have been made.

What Payments Do You Accept? When Do I Pay? We accept Money Orders, Cashiers Checks, Personal Checks and Credit Cards via PayPal on approval only. A non-refundable deposit of 50% of the estimated total cost or a minimum of $200.00 is required before beginning any project. Final payment is due prior to upload, store install and/or delivery of completed work on CD.

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